How Requests Are Logged and Tracked

For each specific technical support request, we create a technical support case and assign it a case number. If you call with several different issues, we may create different case numbers to track each issue. Be sure to make a note of the case number and provide it on any subsequent contacts regarding the case. Our User Support Portal will track all these tickets and status for you as technications and engineers correspond to rapidly solve your issues. Closed tickets are achived for your reference.