Enable-IT Customer Care Support Team

Enable-IT Ethernet Extension Experts prides itself on our unsurpassed level of Customer Care Support. Our focus is on providing the best customer service experience that matches our superior products. Whether you purchase from us or not, our dedicated customer care experts will assist you in understanding the technology and selecting the appropriate products or solution for your success.
Please review the information below to select the best method for you to quickly reach our support teams to assist you.

Telephone Support:
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Click to Call or You can reach our dedicated Customer Care Support Team toll free at (888) 309-0910.
International customers can reach our Customer Care Support Team by calling +1 (702) 924-0402.


Live Chat Support: Pre-Sales questions can be answered live through our Live support chat above. Click the Live Chat button at the top of the screen.


Online Documentation: support.ethernetextender.com – Product Documentation, FAQ lists, Datasheets and Product Announcements.


24hr Support Status: Customers have the peace of mind to check the status of an Support Case Ticket when you need to 24hrs a day by logging into the Support portal here:If required you can open a documented RMA request (below) to receive a Authorized RMA number and login for 24hr RMA or Support Case updates.


 

Required information for opening a support ticket / RMA request

Before opening a ticket we require basic troubleshooting by running an Out-of-the-Box Test.

Has the Product recently passed an Out-of-the-Box Test?   

Contact Name
         

Company

Direct Email
         

Contact Phone Number

Product

Distance Between Devices

Connection Type
                 

Invoice Number

Serial Numbers | AREP Numbers

Ethernet or PoE Extension Application    

Detailed problem description - including any steps taken to troubleshoot

Spam Security Test

Customer_Satisfaction

Key Support Links

Prior to submitting a support request please see the following self service support portal links as they will save you valuable time. Many questions can be quickly and easily satisfied by using the Support Wiki links below.

Technical Support Wiki Main Page

Knowledge Base of FAQ’s (Frequently Asked Questions)

Product User Manuals

Ethernet Extension Experts Technical Glossary

Ethernet Extension Experts Technical White Papers

How Requests Are Logged and Tracked

For each specific technical support request or RMA, we create a support case and assign it a RMA / case number. If you call with several different issues, we may create different case numbers to track each issue. Be sure to make a note of the RMA / case number and provide it on any subsequent contacts regarding the case.

Our Support Website is available 24/7 and accessible by anyone with an Internet connection with no password or user account necessary. Please use this support website as your first source for help as it contains an online knowledgebase of articles, documentation, FAQ’s and other problem-solving resources. This web-based support resource provides the quickest solution to the most common technical support issues.
helpdesk