Ethernet Extension Experts - World's Most Popular Ethernet Extender and Ethernet DSLAM

Customer Support Portal - Ethernet Extension Experts

Ethernet Extension Experts distributes its products globally through its own offices and a network of certified distributors that can assist you in understanding, selecting the appropriate products or solution for your success. Please review the information below to select the best method you you to quickly reach our support teams to assist you.

Document Support Website: http://support.ethernetextender.com - Product Documentation, FAQ list, Datasheets and Product Announcements.
Live Support: Pre-Sales questions can be answered live through our online support chat.
Existing customers requiring assistance troubleshooting an existing installation or RMA request you are required to complete and submit the online form below.
Telephone Support: Our operations are 24hr for our global customers and you can reach our dedicated Call Center anytime toll free by clicking this link.       Call Toll Free Globally
Our dedicated support phone number for US customers is (888) 309-0910.
International customers can reach support by calling +1 (702) 924-0402.
Hours of Operation: Each Global Regional Office has Standard Office Hours Monday through Friday 8:00 a.m. to 5:00 p.m. and our Ethernet Extension Experts Customer Service Call Center is available with live operators 24 hours per day, 7 days a week.
Outside Standard Office Hours: Requests for technical support outside regular standard hours will be received by our 24/7 support staff, case established and prioritized. A Ethernet Extension Experts engineer will be paged with request to contact you as soon as possible. Cases are typically answered the same day.

  Required Information for Technical Support or RMA's
Contact Name:
Company Name:
Direct Email:
Contact Phone Number:
Product:
Distance between devices:
Connection Type:
Case # (if continuation):
Invoice Number:
Application:
Passed the Out of the Box Test
Detailed description of
the problem, including
any troubleshooting
steps taken:
Please enter this verification code:
 
  Key Support Links

Prior to submitting a support request pleae see the following self service support portal links as they will save you valuable time. Many questions can be quickly and easily satisfied by using the Support Wiki links below.

  How Requests Are Logged and Tracked

For each specific technical support request or RMA, we create a support case and assign it a RMA / case number. If you call with several different issues, we may create different case numbers to track each issue. Be sure to make a note of the RMA / case number and provide it on any subsequent contacts regarding the case.

Our Support Website is available 24/7 and accessible by anyone with an Internet connection with no password or user account necessary. Please use this support website as your first source for help as it contains an online knowledgebase of articles, documentation, FAQ's and other problem-solving resources. This web-based support resource provides the quickest solution to the most common technical support issues.
HelpDesk Link