top Ethernet Extension Experts Support Wiki

Welcome to the Ethernet Extender Experts Support Wiki - a self service resource library of product documentation, how to videos, and important announcements.


Made in the USA Made in the USA with quality and pride - We are the only manufacturer to do so in this industry.

Ethernet Extension Experts has kept all it's engineering, design and manufacturing operations in the USA despite the opportunities to leverage lower cost production and assembly overseas. We firmly stand behind our product quality, our US supply chain and most importantly our commitment to our staff and customers.



Documentation

Product User Manuals Product Datasheets Frequently Asked Questions
Click to select from the listTechnical White Papers RMA & Unit Repair Requests News Announcements
45-Day Money Back Refund Policy Manufacturer Warranty Policy Glossary of Terms
Wireless Support Tools How To Videos

Technical Assistance Center

Sales Support: Pre-Sales questions only - Send email to: support@enableit.com
Existing customers requiring assistance troubleshooting or installation you are required to complete and submit the online form here. (Support Request Link)

HelpDesk Website: http://helpdesk.ethernetextender.com - Existing Support Case Ticket tracking.

Telephone Support: Our operations are 24hr for our global customers and you can reach our dedicated Call Center anytime toll free by clicking this link.
Our dedicated support phone number for US Costumers is (888) 309-0910.
International customers can reach support by calling +1 (619) 523-1958.

Hours of Operation: Each Global Regional Office has Standard Office Hours Monday through Friday 8:00 a.m. to 5:00 p.m. and our Ethernet Extender Experts Customer Service Call Center is available with live operators 24 hours per day, 7 days a week.

Outside Standard Office Hours: Requests for technical support outside regular standard hours will be received by our 24/7 support staff, case established and prioritized. A Ethernet Extender Experts engineer will be paged with request to contact you as soon as possible. Cases are typically answered the same day.