Return Materials Authorization (RMA) Policy

Ethernet Extension Experts Support Wiki

Returning Products for Warranty Repair

Enable-IT, Inc. warrants to the original purchaser of the Product (“you” or the “End User”) that, for the four (4) year period commencing on the date the Product was purchased
(the “Warranty Period”), the Product will be substantially free from defects in materials and workmanship under normal use and conditions.

Electrical damage is not an item that is covered under this warranty, extended warranties or Advanced Replacement Program (AREP).

In order to obtain an authorized RMA approval, the End User must complete the required information online located at

If you have questions or difficulty completing this information you may contact the Customer Care Team at 888-309-0910 between the hours of 8:00 a.m. and 5:00 p.m. PT.
Enable-IT, Inc. offers a generous 45-Day refund on a single Ethernet Extender Kit only, and is subject to a 15% Restocking Fee.

Shipments without a valid or authorized RMA number, or sent to our corporate Las Vegas address, can be refused and / or billed for additional shipping.